Customer Service
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- Keeki Pure and Simple products will be shipped within 1-2 days of receipt of order unless notified otherwise.
- Products will be shipped and insured via USPS, UPS, or FedEx unless alternate shipping arrangements are made.
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Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
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- If you are dissatisfied with the performance of an item, you may return it for exchange or refund up to 90 days from date of purchase. It is recommended that customers are advised to follow the application guidelines recommended by Keeki Pure and Simple as indicated on the package of the products for ultimate performance of the product before issuing a return.
- Damaged or defective items, merchandise sent in error, and all other merchandise must be returned in complete original manufacturer's packaging, same condition as sold, with any accessories, literature, instructions, documentation, and attached tags.
Please review the following policies applicable on returns:
- All returns must have a Return Merchandise Authorization Number so they may be returned to the proper address and correctly identified for credit to your account. Please do not attempt to return merchandise prior to receiving a Return Merchandise Authorization Number issued by Keeki Pure and Simple.
- Please securely repack the merchandise you are returning.
- Returns are refunded in the original tender.
- Upon our receipt of the exchange item, we will issue a credit accordingly.
- SPECIAL ORDERS and FINAL SALES are not returnable for credit or refund. Special Order and Final Sale items are clearly noted on receipt. Special Orders are not cancelable once a Purchase Order is received.
For all return requests please contact:
Customer Service Department
866-512-7713 (Toll-free)
616-647-9856 (office)
616-647-9846 (fax)
support@keekipureandsimple.com